Site Policies
Best Flags, Inc. • DBA Best Address Signs
1101 Highland Way Suite B • Grover Beach, CA 93433-3127
Business Phone: (805) 473-0395 • Orders Only Phone: (800) 448-3524 •
Fax: (805) 473-0126
E-mail: bas@anyflag.com
ORDERING |
SHIPPING
|
RETURNS
|
PRIVACY
& SECURITY |
TERMS
OF USE |
Bulk Discounts
We do provide bulk discounts in applicable situations. In many cases,
we have noted on our site where bulk discounts apply. Along with individual
product discounts, we also offer club and organization discounts. Please contact
us so we may assess if you are eligible.
Confirming
Prices
If the price on the web site and the price on your confirmation e-mail/fax
are different, please let us know as soon as possible so we may resolve the
problem without further question. Please note that prices are subject to change
at any time.
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Availability
The availability estimate on each item refers only to how long it will take
that item to leave our warehouse once you place your order. It does not include
the time your order will take to reach you once we ship it. Delivery estimate
depends upon the shipping option you choose. We'll estimate shipping dates for
you based on the availability of your items. Shipping date estimates can be
found on our Shipping Methods page. At the close of the business day you placed
your order, you will be able to to see estimating shipping dates along with
the contents of your order and referencing order number in an e-mail confirmation.
If your item(s) are backordered, it will state for how long (approximately)
and also information on how to "Ship Ahead" if permitting. For those
who submit their order via fax or phone, please contact us for estimating shipping
dates.
Sales
Tax
The amount of tax charged depends on two factors, including the identity
of the seller and the location of where the order was shipped. Orders placed
by residents of the state of California are subject to 7.25% sales tax. Sales
tax is incurred if purchased from another state, and shipped to the state of
California. If an item is subject to sales tax in the state to which the order
is shipped, tax is generally calculated on the total selling price of each individual
item. In accordance with state tax laws, the total selling price of an item
will generally include item-level shipping (and if applicable), handling charges.
To identify if you have been taxed or not, your customer invoice should be billed
on the lower right-hand corner, just above 'Invoice Total'. If you have not
received your order and invoice yet, but would like to find out if you are subject
to tax, please contact us with your full name and order number. Though all invoices
have 'Shipping & Handling' title on them, most items are not charged a handling
expense. This is only for certain items specified on the site. Please see Oversize
Orders in our Shipping Policy section.
Tax-Exempt
Customers
United State Government Purchasers will have their invoice adjusted
to zero sales tax providing a faxed copy of the Federal Tax ID Certificate is
provided prior to the order being charged and shipped. All other exempt purchasers
need to provide us with a copy of a state resale certificate, exemption certificate,
or other acceptable proof of your exempt status for the state where the items
will be shipped. If you are not in the state of California, regardless sales
tax will not be incurred. Please label your fax: "Attn: Tax-Exempt Form".
Tax is not required on out-of-state deliveries.
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Payment Methods
We accept American Express, Discover, MasterCard, Visa, Visa Check
Cards, personal checks, purchase orders, money orders, or cashier's checks denominated
in U.S. dollars and drawn on a U.S. bank. We do not accept wire transfers, personal
invoicing, or C.O.D. Please note, if you send a personal check, please write
your order number in the memo and there is a $25.00 returned check fee.
Purchase
Orders
We accepts payment by business/agency/institutional purchase order. We require
a faxed copy of the purchase order information including purchase order number
and complete bill to/ship to information. Once we receive these forms we will
ship your order and invoice the billing address. Payment is due within 15 days.
If order are not paid in full by 60 days, they will be turned over to our collection
agency without further notice.
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Order Change
If you wish to change your order (either by adding or canceling items to your
order), we ask you notify us as soon as possible. You may contact us via e-mail
at: changeorder@anyflag.com or use our business phone or fax. Requests via E-mail
and fax must include the following: First name, Last name, and E-mail Address
(if submitted by online). This information must be identical to that which was
submitted in the original order. Please include contact information if we have
questions regarding this order change. Every effort will be made to accommodate
this change providing your order has not been charged and/or shipped out. In
the event that we ship your original unchanged order out after we received your
documented order change, we assume full responsibility. You will not be charged
return shipping in sending the item(s) back to us if necessary. However, if
we receive your order change request after we ship your order, you may return
the item(s) for the merchandise price less shipping costs.
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Order Cancellation
Please submit any cancellation via E-mail to cancelorder@anyflag.com, or call
on our business phone or fax. E-mail and fax cancellations must contain the
following: First name, Last name, and E-mail address. This information must
be identical to the information originally submitted on your order. Please provide
contact information if we have questions in regards to canceling your order.
Every effort will be made to accommodate this cancellation providing your order
has not been charged and/or shipped out. In the event that a cancellation was
submitted (via E-mail or Phone), and your order was shipped out after, we will
gladly refund the complete balance charged including shipping. However, if the
cancellation was documented as received after the order was shipped, we will
refund the merchandise total less shipping.
Guarantee
All items are covered under the 30-day return policy. If you find an item is
defective, you may return it for a refund or exchange within the 30-day period.
Shipping
Methods
We have always maintained a strict policy of charging you only when your order
has been physically shipped out.
Domestic
Shipping Method Information
We utilize several shipping methods. All methods of shipment depend
on the weight and size of the item(s). If under 1 lb., we ship United States
Postal Service Priority Mail. This method typically takes 3-5 days to arrive
(depending on the destination) and is not guaranteed. However at your expense,
we will insure. If over 1 lb., we ship United Parcel Service Ground. This method
typically takes 5 days to arrive (depending on the destination) and it is guaranteed
in the 48 contiguous states as well as Puerto Rico. Please see Shipping Rates
for more information.
Military
APO/FPO Address
If you would like us to ship to a military APO/FPO address we always
use United States Postal Service Priority Mail. Other transport services typically
do not ship to APO/FPO addresses.
Hawaii,
Alaska, American Territories
If shipping to Hawaii, Alaska, or any of the federally recognized American
territories, we will ship United States Postal Service as default. We have found
that it more cost-effective and ships faster than any other shipping method.
However, by request, we will gladly ship another method at an additional cost.
International
Shipping Method Information
We are proud to ship Internationally! For international orders, we
typically ship with United States Postal Service (once again, due to cost-effectiveness
and shipment time) via air mail. If needed faster, please contact us to work
out a faster method. All orders are based on size and weight. We will notify
you the total charge once appropriate shipping method is determined. We will
not process your order until you approve the charges.
Customer
Account
If you have a customer account with one of the shipping services and
would like your order charged to it, please supply your account number with
your order. Your order will still require a $4.95 handling fee.
Order
Tracking
You will receive an E-mail at the end of the day your order was shipped with
information as to how it was shipped and the tracking number. This providing
you submitted an order with a valid E-mail address. After obtaining your tracking
number, you are invited to visit the web site of the shipping service used (www.ups.com,
www.usps.com, etc) to track your package. Please note that after the package
leaves our warehouse, it leaves our responsibility into your responsibility.
You assume responsibility of shipping because you paid for it. See 'Risk of
Loss' section for more information.
Standard
Domestic Shipping Rate
United Parcel Service Ground ETA: 5 business days.
United States Postal Service Priority Mail ETA: 3-5 business days.
*All carriers do not count the actual ship date within the ship estimation.
*Most shipping rates depend on price increments though larger items
(i.e. flagpoles) or bulk items (i.e. hand held flags) may depend on size and
weight.
Orders
up to $15.00 |
$5.95 |
$15.01
to $25.00 |
$6.95 |
$25.01
to $50.00 |
$7.95 |
$50.01
to $75.00 |
$8.95 |
$75.00
to $100.00 |
$9.95 |
Orders
over $100.00 |
$11.95 |
Expedited
Shipment, International Orders
Please contact us with to determine appropriate shipping method and
rates.
As we ship most orders via UPS, you must specify a physical shipment address and not a Post Office Box. UPS will not deliver to P.O. Boxes. However, if your order is "small" (based on size and weight), we will ship with U.S. Priority Mail which can be delivered to a P.O. Box. Supply a P.O. Box if you prefer US Mail. Additional shipping charges may apply if the postal charges exceed the UPS charges.
Oversize
We ship Oversize orders via United Parcel Service. UPS "Oversize"
specifications are any package with the length and girth* exceeding 84 inches.
On top of our price-determined shipping, we must add UPS Oversize Handling charge
of $12.95. Items that are considered "Oversize" are denoted with an
OS symbol.
All items purchased from us are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
If you have more than one order pending with us, and would like to combine them, please send us notification via E-mail, business phone, or fax. If sending notification via E-mail or Fax, you must include the following: First name, Last name, and E-mail address. All information must be identical to that which was originally submitted. Please include contact information in the event we have questions regarding your request. Every effort will be made to accommodate you.
We accept returns, for any reason, within 30 days of delivery of shipment for a full refund or exchange (we'll also refund the shipping cost if the return is a result of our error). To return an item(s), please contact us for your Return Goods Authorization Number (RGA). Without this number, we are not able to process your returned item(s). If an item is returned without an RGA number, we may at our discretion, confiscate the package with no responsibilities to the sender. We cannot accept returns of opened items, items returned more than 30 days after delivery, items that are not in their original packaging, or custom-made items (that are not defective). Items not typically stocked (i.e. larger flagpoles) are accepted for return but may be subject to a 20% re-stocking fee.
We do not accept returns of any item that is not in its original condition, is damaged, or is missing parts. Please do not send us items that do not meet the acceptable condition, as we will only evaluate items with a pre-approved Return Goods Authorization Number (RGA). Please see our Return policy for more information. If you have provided a valid E-mail address, we will notify you of your refund once we've received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return. If your return is not due to our error, we will deduct the shipping costs from your refund. Shipping costs are not refundable except if we made an error in processing your order. All items may be subject to a 20% re-stocking fee. After obtaining your RGA (Returned Goods Authorization) number from us, you may return your item(s) in the original container or a different container. Please enclose receipt, seal, and return to our physical address with appropriate shipping cost. We find that USPS Priority Mail ships within 3-5 days and is the most cost-effective. We will process your return and, depending on the situation, issue you a refund or exchange. If you are returning due to our error, we will also refund you all shipping incurred for the incorrect item. If requesting a refund, not at our error, we will issue a refund less shipping charges.
We can assure you that we carry the highest quality flags and accessories available to us. Unfortunately, we cannot inspect sealed packaging destined for our customers As with all products, there is room for damaged condition. If you receive a damaged or defective product, and would like to return it for a refund or exchange, please contact us for your Return Goods Authorization Number (RGA). For more information on the RGA, please visit our Return Policy section.
While we cannot guarantee that unauthorized access will never occur, rest assured that we take great care in maintaining the security of your personal information and in preventing unauthorized access to it through the use of appropriate technology and internal procedures. We do not rent, sell, or otherwise distribute any personal information from our customers to any other third party. Our site uses an order form for customers to request information, products, and services. We collect contact information and financial information which is used for the sole purpose of completing the business transaction. We do not send mailing lists or advertisements of any type. All pieces of information discarded are destroyed for your protection.
Secure
Sockets Layer
The Personal Customer Information you provide -- including your credit
card information -- to establish an account with us and to make purchases from
us is secured using Secure Sockets Layer (SSL) encryption technology. We use
this SSL technology to prevent such information from being intercepted and read
as it is transmitted over the Internet. The encrypted data goes to a secure
site where your information is stored on restricted-access computers located
at restricted-access sites.
Financial
Information via Telephone
If you still do not wish to provide your financial information, we
are more than happy to obtain your information via alternate methods. If you
would like to submit your order online, please fill out the order form completely
except for the credit card section. Then in the 'Comments' section, please type,
"Call for credit card number" and provide a valid telephone number.
When we're ready to process your order, we will give you call for the needed
financial information. If more convenient, please give us a call on our business
line or fax. We are here answering phones Monday - Friday, 8am-5pm PST. If we
are unavailable, please leave a detailed voice message.
We correspond often using Electronic Mail (E-mail). Unfortunately, our E-mail is not encrypted so we must notify our visitors that confidential information (financial information, etc.) would best be transmitted via our secure server, business phone line, or fax. If you do see your credit card number included in an E-mail, all but the last 4 digits will be erased. As always, we try our hardest to protect our customer's privacy but we cannot guarantee unauthorized access will never occur.
All content included on this site, such as text, graphics, logos, button icons, images, data compilations, and software, is the property of our corporate parent Best Flags, Incorporated ("Best Flags, Inc."). The compilation of all content on this site is the exclusive property of Best Flags, Inc. and protected by United States and international copyright laws. All software used on this site is the property of Best Flags, Inc. or its software supplies and protected by United States and international copyright laws. By making them available on this site, Best Flags, Inc. is not granting you any license to utilize those proprietary logos, service marks, or trademarks. Any unauthorized use of the Content may violate copyright laws, trademark laws, the laws of privacy and publicity, and civil and criminal statutes.
Visitors may post reviews, comments, and other content; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of your communication and other content. If you do post content or submit material, and unless we indicate otherwise, you grant Best Flags, Inc. and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Best Flags, Inc. and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Best Flags, Inc. or its affiliates for all claims resulting from content you supply.
Best Flags, Inc. grants you a limited license to access and make personal use of this site and not to download or modify it, or any portion of it, except with express written consent of Best Flags, Inc.. This license does not include any resale of commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; and downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, and to otherwise exploit for any commercial purpose without express written consent of Best Flags, Inc.. Any unauthorized use terminates the permission or license granted by nonexclusive right to create a hyperlink to the home page and all other affiliated pages of Best Flags, Inc. so long as the link does not portray offensive matter. You may not use any Best Flags, Inc. logo or other proprietary graphic or trademark as part of the link without express written permission.
YOUR USE OF THIS SITE IS AT YOUR OWN RISK. THIS SITE (INCLUDING ALL CONTENT AND FUNCTIONS MADE AVAILABLE ON OR ACCESSED THROUGH THIS SITE) IS PROVIDED "AS IS." TO THE FULLEST EXTENT PERMISSIBLE BY LAW, WITH REGARD TO THE CONTENT ON THIS SITE, BEST FLAGS, INC. MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER (1) FOR THE ACCURACY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF ANY CONTENT PUBLISHED ON OR AVAILABLE THROUGH THE SITE; (2) THAT THE SERVER THAT MAKES THIS SITE AVAILABLE IS FREE OF VIRUSES OR OTHER COMPONENTS THAT MAY INFECT, HARM, OR CAUSE DAMAGE TO YOUR COMPUTER EQUIPMENT OR ANY OTHER PROPERTY WHEN YOU ACCESS, BROWSE, DOWNLOAD FROM, OR OTHERWISE USE THE SITE.
Under no circumstances shall Best Flags, Inc. or any other party involved in creating, producing, or distributing Best Flags, Inc. be liable for any direct, indirect, incidental, special, or consequential damages that result from the use of or inability to use Best Flags, Inc., including but not limited to reliance by a User on any information obtained from Best Flags, Inc. or that result from mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, delays in operation or transmission, or any failure of performance, whether or not resulting from acts of God, communications failure, theft, destruction, or unauthorized access to Best Flags, Inc. records, programs, or services. User hereby acknowledges that this paragraph shall apply to all content, merchandise, and services available through Best Flags, Inc.. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states liability is limited to the fullest extent permitted by law.
Best Flags, Inc. and its affiliates attempt to be as accurate as possible. However, we do not warrant that product descriptions or other content of this site are error-free. If a product offered by us itself is not as described, your sole remedy is to return it in unused condition. The information on this site may contain errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors or inaccuracies and to change or update information at any time without prior notice (including after you have submitted your order). Please note that such errors or inaccuracies may be related to product descriptions, pricing, and availability. In the event of a pricing error, we will provide you with the following options: (1) to proceed with the transaction based on the corrected information; or (2) to cancel your transaction. We apologize for any inconvenience this may cause you. If you are not fully satisfied with your purchase due to any errors or inaccuracies, you may return it as an Incorrect or Defective Item. Please see our return policy for further information. However, we ask you contact us prior to returning the item(s) so we may fully assess the problem to develop the most effective solution for both parties.
In using this web site and our services, we ask you to agree to indemnify, defend, and hold Best Flags, Inc. and all of its agents, directors, employees, information providers, licensors and licensees, officers, and parent (collectively the "Indemnified Parties"), harmless from and against any and all liability and costs (including, without limitation, attorneys' fees and costs), incurred by the Indemnified Parties in connection with any claim arising out of any breach by you of these Terms and Conditions of Use or the foregoing representations, warranties, and covenants. We ask that you will cooperate as fully as reasonably required in Best Flags, Inc.'s defense of any claim. Best Flags, Inc. reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you and you shall not in any event settle any matter without the written consent of Best Flags, Inc..
WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE AT ANY TIME FOR ANY REASON.
Best Flags, Inc. may add to, change, or remove any part of these Terms and Conditions of Use at any time, without notice. Any changes to these Terms and Conditions of Use or any terms posted on this site apply as soon as they are posted. By continuing to use this site after any changes are posted, you are indicating your acceptance of those changes. Best Flags, Inc. may add, change, discontinue, remove, or suspend any other content posted on this site, including features and specifications of products described or depicted on the site, temporarily or permanently, at any time, without notice and without liability.