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Best Flags, Inc.
DBA American Flag & Gift
1101 Highland Way Suite B
Grover Beach, CA 93433-3127
Business Phone: (805)
Orders Only Phone: (800) 448-3524
Fax: (805) 473-0126
American Flag & Gift utilizes both U S Priority Mail and UPS shipping
services. The majority of our orders are shipped via US Priority Mail service. This
service is fast, 2 to 4 days to most parts of the country, includes Saturday
delivery and provides a Delivery Confirmation Number. A "Delivery Confirmation"
number will not show a change in the status until your Postal Carrier scans the
package and delivers it out to you. All packages are put into the Postal System
on the day that the package is processed. Shipping information will be emailed
to you on the day of shipment to the email address provided when placing
Heavy items, orders of High Value or with special packaging
requirements will be shipped via UPS. UPS requires a physical address and will not deliver to P.O. Boxes.
Delivery time with UPS is 2 to 5 days depending the distance of the destination
from our shipping location. A UPS Tracking and delivery estimate will be emailed
on the day of shipment to the email address provided when placing your order.
Domestic Shipping Rate
United Parcel Service Ground ETA: 5 business days.
United States Postal Service Priority Mail ETA: 2-3 business days.
*All carriers do not count the actual ship date within the ship estimation.
*Most shipping rates depend on price increments though larger items
(i.e. flagpoles) or bulk items (i.e. hand held flags) may depend on size
USPS Priority Mail Shipping Rates
Orders with a
value of less then $15.00 will be shipped by US Priority Mail Service only.
Orders up to $10.00
$10.01 to $25.00
$25.01 to $50.00
$50.01 to $75.00
$75.00 to $100.00
$100.00 to $125.00
UPS Shipping Rates
Orders with a value greater then
$125.00 and/or weighting more the 5 pounds will be shipped by UPS Ground
Orders up to $25.00
$25.01 to $50.00
$50.01 to $75.00
$75.01 to $125.00
$125.00 to $200.00
Orders over $200.00
We ship Oversize orders via United Parcel Service. UPS "Oversize"
specifications are any package with the length and girth* exceeding 84 inches.
This includes all flag and banner poles over 6 ft. in length. An additional $12.95
will be added to the Standard UPS Shipping rate determined by the value of the
order. When ordering on-line the "Shopping Cart" system, will accumulate
this additional Oversize Shipping cost for each item ordered, on orders with
Multiple Oversize Shipping cost customer service will re-calculate the shipping
costs based on packaging requirements, weight and destination of the order and
contact you via email with the accurate shipping charges.
Items that are considered "Oversize" are denoted with an
OS symbol next to the item number.
Orders that require Additional Handling are any item that is over 5 ft, this
includes flag and banner poles, heavy items or items that require Multiple
Packages to fill the order. An additional $7.95 will be added to the
Standard UPS Shipping rate determined by the value of the order. When ordering
on-line the "Shopping Cart" system, will accumulate this additional
Additional Shipping cost for each item ordered, on orders with Multiple
Additional Shipping cost customer service will re-calculate the shipping costs
based on packaging requirements, weight and destination of the order and contact
you via email with the accurate shipping charges.
Items that are considered "Additional
Handling" are denoted with an AH symbol next to the item number.
Indoor Set Additional Handling
Indoor flag sets are heavier and require larger packaging. There is
an additional handling charge of $7.95 for these flag sets.
Residential & Commercial Flagpole Shipping Costs
by Commercial Carrier or Truck Freight only. The cost of shipping is calculated
on an individual order basis. This cost is based on size of the pole and the
destination of the shipment. When placing your order on-line, standard Domestic
Shipping rates will be automatically applied to the order. When your order is
processed by Customer Service a freight cost will be sent to you via Email. Your
approval of this shipping cost will be requested in order to proceed.
To receive a fright quote prior to purchase you can provide the item number of
the pole you are interested in along with the City State and Zip Code
information for the delivery of the pole and if it is a residential or business
address. Email this request to
firstname.lastname@example.org and a freight quote will be processed. Commercial freight
quotes are good for 30 days. Flagpole orders places after 30 days will be
Express shipments are based on availability of the merchandise and
the Need by Date of the order. Please contact us to determine appropriate shipping rates.
In order to guarantee delivery expedited orders are shipped via UPS. The service
method and cost is determined by the weight and destination of the shipment and
is calculated on an individual order basis.
or Call Customer Service at 805-473-0395.
Alaska, American Territories
to Hawaii, Alaska, or any of the federally recognized American territories,
we will ship United States Postal Service as default. We have found that
it more cost-effective and ships faster than any other shipping method.
However, by request, we will gladly ship another method at an additional
If you would like us to ship to a military APO/FPO address we always
use United States Postal Service Priority Mail. Other transport services typically
do not ship to APO/FPO addresses. When entering your order on-line the APO or
FPO is the City, the AE is the State, this is listed under "other"
states and providences, and Zip Code. The county is United States
International Shipping costs are
based on the size and weight of the order and the destination county. The cost
of shipping does not include Duty and Custom fees that may be assessed to your
order once it reaches your country. The shipping time does not take into account
time that the package may be held in customs once it reaches your country. When
you place your order on line the cost of Domestic shipping will automatically
come in to the order. Once your order is processed by our customer service
personnel they will pull the items and calculate International Shipping costs.
They will then email you with the cost of shipping on the order for your
approval. Once we receive your approval of the shipping charges they will
complete the order and send it to the shipping department. If you are paying
with a Credit Card we do not charge your card until we receive your approval of
the shipping costs, if you are paying with PayPal we will request the additional
funds in PayPal for the balance of the order.
If you have
a customer account with one of the shipping services and would like your
order charged to it, please supply your account number with your order.
Your order will still require a $4.95 handling fee.
Most orders ship within 1 to 3 days of receipt of your order. When placing
your order on line you will receive an automatic Order Acknowledgment with
an assigned 5 digit order number. When Customer Service processes your order
through our data base you will receive a email regarding order
fulfillment. A second Order Number will be provided.
If an item on your
order is out of stock you will be advised of the expected ship date for
your order. Most backorders are filled with in 5 to 7 days, if the delay is
longer you will be contacted by customer service via email regarding how
long (approximately) until your order can be completed and information
on how to "Ship Ahead" if permitting. If a Need by Date is requested
customer service will contact you if this date can not be met or if
Additional Shipping costs are required to meet that specific date. If your
Need by Date is with in 7 days of placing your order please contact customer
service regarding availability of the merchandise. Email email@example.com
or Call Customer Service at 805-473-0395.