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Best Flags, Inc.
DBA American Flag & Gift
1101 Highland Way Suite B
Grover Beach, CA 93433-3127
Business Phone: (805) 473-0395
Orders Only Phone: (800) 448-3524
E-mail: flags@anyflag.com
Fax: (805) 473-0126

American Flag & Gift utilizes both U S Priority Mail and UPS shipping services. The majority of our orders are shipped via US Priority Mail service. This service is fast, 2 to 4 days to most parts of the country, includes Saturday delivery and provides a Delivery Confirmation Number. A "Delivery Confirmation" number will not show a change in the status until your Postal Carrier scans the package and delivers it out to you. All packages are put into the Postal System on the day that the package is processed. Shipping information will be emailed to you on the day of shipment to the email address  provided when placing your order.
Heavy items, orders of High Value or with special packaging requirements will be shipped via UPS. UPS requires a physical address and  will not deliver to P.O. Boxes. Delivery time with UPS is 2 to 5 days depending the distance of the destination from our shipping location. A UPS Tracking and delivery estimate will be emailed on the day of shipment to the email address provided when placing your order. 

Standard Domestic Shipping Rate
United Parcel Service Ground ETA: 5 business days.
United States Postal Service Priority Mail ETA: 2-3 business days.
*All carriers do not count the actual ship date within the ship estimation.
*Most shipping rates depend on price increments though larger items
(i.e. flagpoles) or bulk items (i.e. hand held flags) may depend on size and weight.

USPS Priority Mail  Shipping Rates
Orders with a value of less then $15.00 will be shipped by US Priority Mail Service only.

UPS Shipping Rates
Orders with a value greater then $125.00 and/or weighting more the 5 pounds will be shipped by UPS Ground Service.

Extra Handling

Oversize
We ship Oversize orders via United Parcel Service. UPS "Oversize" specifications are any package with the length and girth* exceeding 84 inches. This includes all flag and banner poles over 6 ft. in length. An additional  $12.95 will be added to the Standard UPS Shipping rate determined by the value of the order. When ordering on-line the  "Shopping Cart" system, will accumulate this additional Oversize Shipping cost for each item ordered, on orders with Multiple Oversize Shipping cost customer service will re-calculate the shipping costs based on packaging requirements, weight and destination of the order and contact you via email with the accurate shipping charges.
Items that are considered "Oversize" are denoted with an OS symbol next to the item number.

Additional Handling
Orders that require Additional Handling are any item that is over 5 ft, this includes flag and banner poles,  heavy items or items that require Multiple Packages to fill the order. An additional  $7.95 will be added to the Standard UPS Shipping rate determined by the value of the order. When ordering on-line the  "Shopping Cart" system, will accumulate this additional Additional Shipping cost for each item ordered, on orders with Multiple Additional Shipping cost customer service will re-calculate the shipping costs based on packaging requirements, weight and destination of the order and contact you via email with the accurate shipping charges.
Items that are considered "Additional Handling" are denoted with an AH symbol next to the item number.

Indoor Set Additional Handling
Indoor flag sets are heavier and require larger packaging. There is an additional handling charge of $7.95 for these flag sets.

Residential & Commercial Flagpole Shipping Costs
Flagpoles shipped by Commercial Carrier or Truck Freight only. The cost of shipping is calculated on an individual order basis. This cost is based on size of the pole and the destination of the shipment. When placing your order on-line, standard Domestic Shipping rates will be automatically applied to the order. When your order is processed by Customer Service a freight cost will be sent to you via Email. Your approval of this shipping cost will be requested in order to proceed.
To receive a fright quote prior to purchase you can provide the item number of the pole you are interested in along with the City State and Zip Code information for the delivery of the pole and if it is a residential or business address. Email this request to flags@anyflag.com and a freight quote will be processed. Commercial freight quotes are good for 30 days. Flagpole orders places after 30 days will be recalculated.

Expedited Shipment
Express shipments are based on availability of the merchandise and the Need by Date of the order. Please contact us  to determine appropriate shipping  rates. In order to guarantee delivery expedited orders are shipped via UPS. The service method and cost is determined by the weight and destination of the shipment and is calculated on an individual order basis.
Email flags@anyflag.com or Call Customer Service at 805-473-0395.

Hawaii, Alaska, American Territories

If shipping to Hawaii, Alaska, or any of the federally recognized American territories, we will ship United States Postal Service as default. We have found that it more cost-effective and ships faster than any other shipping method. However, by request, we will gladly ship another method at an additional cost.

Military APO/FPO Address

If you would like us to ship to a military APO/FPO address we always use United States Postal Service Priority Mail. Other transport services typically do not ship to APO/FPO addresses. When entering your order on-line the APO or FPO is the City, the AE is the State, this is listed under "other" states and providences, and Zip Code. The county is United States

International Orders
International Shipping costs are based on the size and weight of the order and the destination county. The cost of shipping does not include Duty and Custom fees that may be assisted to your order once it reaches your country. The shipping time does not take into account time that the package may be held in customs once it reaches your country. When you place your order on line the cost of Domestic shipping will automatically come in to the order. Once your order is processed by our customer service personnel they will pull the items and calculate International Shipping costs. They will then email you with the cost of shipping on the order for your approval. Once we receive your approval of the shipping charges they will complete the order and send it to the shipping department. If you are paying with a Credit Card we do not charge your card until we receive your approval of the shipping costs, if you are paying with PayPal we will request the additional funds in PayPal for the balance of the order.

Customer Account

If you have a customer account with one of the shipping services and would like your order charged to it, please supply your account number with your order. Your order will still require a $4.95 handling fee.

Availability

Most orders ship within 1 to 3 days of receipt of your order. When placing your order on line you will receive an automatic Order Acknowledgment with an assigned 5 digit order number. When Customer Service processes your order through our data base you will receive a  email regarding order fulfillment. A second Order Number will be provided.
If an item on your order is out of stock you will be advised of the expected ship date for  your order. Most backorders are filled with in 5 to 7 days, if the delay is longer you will be contacted by customer service via email regarding how long (approximately) until your order can be completed and  information on how to "Ship Ahead" if permitting.  If a Need by Date is requested customer service will contact you if this date can not be met or if Additional Shipping costs are required to meet that specific date. If your Need by Date is with in 7 days of placing your order please contact customer service regarding availability of the merchandise. Email flags@anyflag.com or Call Customer Service at 805-473-0395.