We do provide bulk discounts in applicable situations. In many cases, we have noted on our site where bulk discounts apply. Along with individual product discounts, we also offer club and organization discounts. Please contact us so we may assess if you are eligible.
If the price on the web site and the price on your confirmation e-mail/fax are different, please let us know as soon as possible so we may resolve the problem without further question. Please note that prices are subject to change at any time.
Most orders ship within 1 to 3 days of receipt of your order. When placing your order on line you will receive an automatic Order Acknowledgment with an assigned 5 digit order number. When Customer Service processes your order through our data base you will receive a email regarding order fulfillment. A second Order Number will be provided.
If an item on your order is out of stock you will be advised of the expected ship date for your order. Most backorders are filled with in 5 to 7 days, if the delay is longer you will be contacted by customer service via email regarding how long (approximately) until your order can be completed and information on how to "Ship Ahead" if permitting. If a Need by Date is requested customer service will contact you if this date can not be met or if Additional Shipping costs are required to meet that specific date. If your Need by Date is with in 7 days of placing your order please contact customer service regarding availability of the merchandise. Email firstname.lastname@example.org or Call Customer Service at 805-473-0395.
The amount of tax charged depends on two factors, including the identity of the seller and the location of where the order was shipped. Orders placed by residents of the state of California are subject to 7.75% sales tax. Sales tax is incurred if purchased from another state, and shipped to the state of California. If an item is subject to sales tax in the state to which the order is shipped, tax is generally calculated on the total selling price of each individual item. To identify if you have been taxed or not, your customer invoice should be billed on the lower right-hand corner, just above 'Invoice Total'. If you have not received your order and invoice yet, but would like to find out if you are subject to tax, please contact us with your full name and order number. Though all invoices have 'Shipping & Handling' title on them, most items are not charged a handling expense. This is only for certain items specified on the site. Please see Oversize Orders in our Shipping Policy section.
United State Government Purchasers will have their invoice adjusted to zero sales tax providing a faxed copy of the Federal Tax ID Certificate is provided prior to the order being charged and shipped. All other exempt purchasers need to provide us with a copy of a state resale certificate, exemption certificate, or other acceptable proof of your exempt status for the state where the items will be shipped. If you are not in the state of California, regardless sales tax will not be incurred. Please label your fax: "Attn: Tax-Exempt Form". Tax is not required on out-of-state deliveries.
We accept American Express, Discover, MasterCard, Visa, Visa Check Cards, personal checks, purchase orders, money orders, or cashier's checks denominated in U.S. dollars and drawn on a U.S. bank. We do not accept, personal invoicing, or C.O.D. Please note, if you send a personal check, please write your order number in the memo and there is a $25.00 returned check fee.
We accepts payment by business/agency/institutional purchase order. We require a faxed copy of the purchase order information including purchase order number and complete bill to/ship to information. Once we receive these forms we will ship your order and invoice the billing address. Payment is due within 15 days. If order are not paid in full by 60 days, they will be turned over to our collection agency without further notice.
If you wish to change your order (either by adding or canceling items to your order), we ask you notify us as soon as possible. You may contact us via e-mail at: email@example.com or use our business phone or fax. Requests via E-mail and fax must include the following: First name, Last name, and E-mail Address (if submitted by online). This information must be identical to that which was submitted in the original order. Please include contact information if we have questions regarding this order change. Every effort will be made to accommodate this change providing your order has not been charged and/or shipped out. In the event that we ship your original unchanged order out after we received your documented order change, we assume full responsibility. You will not be charged return shipping in sending the item (s) back to us if necessary. However, if we receive your order change request after we ship your order, you may return the item (s) for the merchandise price less shipping costs.
Please submit any cancellation via E-mail to firstname.lastname@example.org, or call on our business phone or fax. E-mail and fax cancellations must contain the following: First name, Last name, and E-mail address. This information must be identical to the information originally submitted on your order. Please provide contact information if we have questions in regards to canceling your order. Every effort will be made to accommodate this cancellation providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via E-mail or Phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.
Due to varying weather conditions, we are not able to guarantee any products beyond 30 days. All items are covered under the 30-day return policy. If you find an item is defective, you may return it for a refund or exchange within the 30-day period. However, once the 30 days are up, we cannot be held responsible for how the product holds up against your particular elements.
We are able to hem damaged flags within certain reason. We encourage our customers to take regular care of their flags. If a tear is visible, we would expect our customers to remove the flag immediately so we may make any repairs necessary. Regular care may prevent irreparable damage and will be far more cost-effective in the long run (as opposed to neglecting care and purchasing a completely new flag). Our hemming service can be done for a minimal fee which also includes cleaning. Hemming is considered on a case-by-case basis. Please contact us to determine if your flag is eligible for hem repair, hemming price, and/or time it will take to complete hem. RGA number is required.
Credit Card Charging
We have always maintained a strict policy of charging you only when your order has been physically shipped out. We don't charge your card prior to shipment unless requested by the customer.Credit Cards are not processed until the your order is ready to ship. On orders with partial shipping of items, we only charge for the items shipped.
Domestic Shipping Method Information
We ship by U S Postal Service, UPS and Fed Ex shipping services. The majority of our orders are shipped via US Priority Mail service. This service is fast, 2 to 4 days to most parts of the country, includes Saturday delivery and provides a Delivery Confirmation Number. A "Delivery Confirmation" number will not show a change in the status until your Postal Carrier scans the package and delivers it out to you. All packages are put into the Postal System on the day that the package is processed. Shipping information will be emailed to you on the day of shipment to the email address provided when placing your order.
Heavy items, orders of High Value or with special packaging requirements will be shipped via UPS. UPS requires a physical address and will not deliver to P.O. Boxes. Delivery time with UPS is 2 to 5 days depending the distance of the destination from our shipping location. A UPS Tracking and delivery estimate will be emailed on the day of shipment to the email address provided when placing your order.
Military APO/FPO Address
If you would like us to ship to a military APO/FPO address we always use United States Postal Service Priority Mail. Other transport services typically do not ship to APO/FPO addresses. When entering your order on-line the APO or FPO is the City, the AE is the State, this is listed under "other" states and providences, and Zip Code. The country is United States.
Hawaii, Alaska, American Territories
If shipping to Hawaii, Alaska, or any of the federally recognized American territories, we will ship United States Postal Service as default. We have found that it more cost-effective and ships faster than most other shipping methods. However, by request, we will gladly ship another method at an additional cost.
International Shipping Method Information
We are proud to ship Internationally! For international orders, we typically ship with United States Postal Service (once again, due to cost-effectiveness and shipment time) via Priority International mail. Custom and Duty fees that may be accessed once the order reaches the destination country are not included in the cost of shipping and are the responsibility of the receiver. All orders are based on size and weight. We will notify you the total charge once appropriate shipping method is determined. We will not process your order until you approve the charges.
Free Shipping of Orders over $50.00.
Use coupon code: FREESHIPUS near the bottom of the shopping cart page.
Some restrictions apply. Orders shipping to APOs, Hawaii, Alaska, Canada, or any US Territory DO NOT qualify for free shipping.
Additionally, free shipping DOES NOT apply to:
- Flagpole hardware and commercial flagpoles,
- Customized products,
- Residential in-ground flag poles,
- Telescoping flag poles,
- Galvanized ground sleeves or orders that must be shipped by freight due to quantity/size of items,
- House mounted residential flagpoles,
- Brackets and items on 30 in. or longer staffs
- Multiple shipments on the same order,
- Orders placed outside the contiguous 48 US states,
- Orders containing other discounts and promotions.
Otherwise we offer free shipping for orders over $50 placed within the contiguous 48 US states. Free Shipping orders ship complete, not in multiple shipments.
We reserve the right to choose the shipping method based on cost.
Typical delivery time for orders that qualify for free shipping is 3 to 10 business days. You will receive a shipping notice. If your order is not available to ship right away you will have received a "back-order" notice from customer service with an expected ship date.
Contact customer service for details about splitting shipments.
If you have a customer account with one of the shipping services and would like your order charged to it, please supply your account number with your order. Your order will still require a $4.95 handling fee.
You will receive an E-mail from the shipping department the day your order is shipped with information as to how it was shipped and the tracking number. This providing you submitted an order with a valid E-mail address. You will receive the tracking number and tracking information. You can also track your order. Please note that after the package leaves our warehouse, it leaves our responsibility into your responsibility. You assume responsibility of shipping because you paid for it. See 'Risk of Loss' section for more information.
Standard Domestic Shipping Rate
* All carriers do not count the actual ship date within the ship estimation.
* Most shipping rates depend on price increments though larger items
(i.e. flagpoles) or bulk items (i.e. hand held flags) may depend on size, weight and destination.
- United Parcel Service Ground ETA: 5 business days.
- United States Postal Service Priority Mail ETA: 2-3 business days.
USPS Priority Mail Shipping Rates
Orders with a value of less then $25.00 will be shipped by US Priority Mail Service only.
|Orders up to $10.00
|$10.01 to $25.00
|$25.01 to $50.00
|$50.01 to $75.00
|$75.00 to $100.00
|$100.00 to $125.00
UPS Shipping Rates
Orders with a value greater then $125.00 and/or weighting more the 5 pounds will be shipped by UPS Ground Service.
|Orders up to $25.00
|$25.01 to $50.00
|$50.01 to $75.00
|$75.01 to $125.00
|$125.01 to $200.00
|Orders over $200.00
Express shipments are based on availability of the merchandise and the Need by Date. Please contact us to determine appropriate shipping method and rates. Email email@example.com or Call Customer Service at 805-473-0395.
International Shipping costs are based on the size and weight of the order and the destination county. The cost of shipping does not include Duty and Custom fees that may be assessed to your order once it reaches your country. The shipping time does not take into account time that the package may be held in customs once it reaches your country. When you place your order on line the cost of Domestic shipping will automatically come in to the order. Once your order is processed by our customer service personnel they will pull the items and calculate International Shipping costs. They will then email you with the cost of shipping on the order for your approval. Once we receive your approval of the shipping charges they will complete the order and send it to the shipping department. If you are paying with a Credit Card we do not charge your card until we receive your approval of the shipping costs, if you are paying with PayPal we will request the additional funds in PayPal for the balance of the order.
Additional Shipping Information
The majority of our orders are shipped via US Priority Mail service. This service is fast, 2 to 4 days to most parts of the country, includes Saturday delivery and provides a Delivery Confirmation Number. A "Delivery Confirmation" number will not show a change in the status until your Postal Carrier scans the package and delivers it out to you. All packages are put into the Postal System on the day that the package is processed. Shipping information will be emailed to you on the day of shipment to the email address provided when placing your order.
Heavy items, orders of High Value or with special packaging requirements will be ship via UPS. UPS requires a physical address and not a Post Office Box. UPS will not deliver to P.O. Boxes.
Fees & Extra Handling
We ship Oversize orders via United Parcel Service. UPS "Oversize" specifications are any package with the length and girth* exceeding 84 inches. This includes all flag and banner poles over 6 ft. in length. An additional $12.95 will be added to the Standard UPS Shipping rate determined by the value of the order. When ordering on-line the "Shopping Cart" system, will accumulate this additional Oversize Shipping cost for each item ordered, on orders with Multiple Oversize Shipping cost customer service will re-calculate the shipping costs based on packaging requirements, weight and destination of the order and contact you via email with the accurate shipping charges
Orders that require Additional Handling are any item that is over 5 ft, this includes flag and banner poles, heavy items or items that require Multiple Packages to fill the order. An additional $7.95 will be added to the Standard UPS Shipping rate determined by the value of the order. When ordering on-line the "Shopping Cart" system, will accumulate this additional Additional Shipping cost for each item ordered, on orders with Multiple Additional Shipping cost customer service will re-calculate the shipping costs based on packaging requirements, weight and destination of the order and contact you via email with the accurate shipping charges
Orders that require Speical Handling are any item that requires a separate box to ship order. An additional $4.95 will be added to the Standard UPS Shipping rate determined by the value of the order. When ordering on-line the "Shopping Cart" system, will accumulate this additional Additional Shipping cost for each item ordered, on orders with Multiple Additional Shipping cost customer service will re-calculate the shipping costs based on packaging requirements, weight and destination of the order and contact you via email with the accurate shipping charges.
Indoor Set Additional Handling
Indoor flag sets are heavier and require larger packaging. There is an additional handling charge of $7.95 for these flag sets.
Residential & Commercial Flagpole Shipping Costs
Flagpoles shipped by Commercial Carrier or Truck Freight only. The cost of shipping is calculated on an individual order basis. This cost is based on size of the pole and the destination of the shipment. When placing your order on-line, standard Domestic Shipping rates will be automatically applied to the order. When your order is processed by Customer Service a freight cost will be sent to you via Email. Your approval of this shipping cost will be requested in order to proceed.
To receive a fright quote prior to purchase you can provide the item number of the pole you are interested in along with the City State and Zip Code information for the delivery of the pole and if it is a residential or business address. Email this request to firstname.lastname@example.org and a freight quote will be processed. Commercial freight quotes are good for 30 days. Flagpole orders places after 30 days will be recalculated.
Risk of Loss
All items purchased from us are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
If you have more than one order pending with us, and would like to combine them, please send us notification via E-mail, business phone, or fax. If sending notification via E-mail or Fax, you must include the following: First name, Last name, and E-mail address. All information must be identical to that which was originally submitted. Please include contact information in the event we have questions regarding your request. Every effort will be made to accommodate you.
We accept returns, for any reason, within 30 days of delivery of shipment for a full refund or exchange (we'll also refund the shipping cost if the return is a result of our error). To return an item (s), please contact us for your Return Goods Authorization Number (RGA). Without this number, we are not able to process your returned item (s). If an item is returned without an RGA number, we may at our discretion, confiscate the package with no responsibilities to the sender. We cannot accept returns of opened items, items returned more than 30 days after delivery, items that are not in their original packaging, or custom-made items (that are not defective). Items not typically stocked (i.e. larger flagpoles) are accepted for return but may be subject to a 20% re-stocking fee.
We do not accept returns of any item that is not in its original condition, is damaged, or is missing parts. Please do not send us items that do not meet the acceptable condition, as we will only evaluate items with a pre-approved Return Goods Authorization Number (RGA). Please see our Return policy for more information. If you have provided a valid E-mail address, we will notify you of your refund once we've received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return. If your return is not due to our error, we will deduct the shipping costs from your refund. Shipping costs are not refundable except if we made an error in processing your order. All items may be subject to a 20% re-stocking fee. After obtaining your RGA (Returned Goods Authorization) number from us, you may return your item (s) in the original container or a different container. Please enclose receipt, seal, and return to our physical address with appropriate shipping cost. We find that USPS Priority Mail ships within 3-5 days and is the most cost-effective. We will process your return and, depending on the situation, issue you a refund or exchange. If you are returning due to our error, we will also refund you all shipping incurred for the incorrect item. If requesting a refund, not at our error, we will issue a refund less shipping charges.
We can assure you that we carry the highest quality flags and accessories available to us. Unfortunately, we cannot inspect sealed packaging destined for our customers As with all products, there is room for damaged condition. If you receive a damaged or defective product, and would like to return it for a refund or exchange, please contact us for your Return Goods Authorization Number (RGA). For more information on the RGA, please visit our Return Policy section.